BBCG.05.06.D365: Configuring Accounts Receivable within Dynamics 365 for Operations - Module 6: Configuring Deduction Management
Unfortunately, customers don’t always pay the amount that you ask them to, and tracking the discrepancies can be a chore because you may have given an incentive to the customer that they are taking as a valid deduction, the customer may be penalizing you for one reason or another, or they may just be wrong. You don’t want to have the invoices sitting out there waiting to be investigated and cluttering up the aging's though, which is where the Deduction Management feature comes into play.
This allows you to record deductions as you are receiving cash and close out the invoices. Then the deductions are set aside for someone to investigate them and decide if they are valid or not.
In this section, we will show how to set up and use the Deduction Management features.
Configuring a Deduction Journal Name
Configuring Trade Allowance Management parameters for Deductions
Configuring Deduction Types
Configuring Deduction Denial Reasons
Configuring Deduction Write-Off codes
Entering Customer Payments with Deductions
Viewing Deductions through the Deductions Workbench